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- Understand customers’ needs and buying cycle
- Understand sales cycle
- Understand negotiation skills
- Demonstrate how to listen effectively and to ask questions to uncover customers’ needs
- Acquire consultative selling skills and apply them
- Understand communication impact and process of communication and elements in communication
- Identify and understand the characteristics of one’s self and others to build effective and productive rapport
- Increase listening and questioning skills so that participants can understand the information given
- Practice communication skills to achieve the communication objectives
- Build positive relationship with others
- Equip the participants with practical knowledge and skills on what is good facilitation
- Embed the skills on using different tools in classroom training
- Equip the participants with good presentation skills
- Equip the participants with skills on how to use fish bone to prepare training structure
- Equip the participants on using different question technique in engaging the participants
- Understand what is NLP
- NLP technique
- Communication technique in NLP to shift mindset
- Equip the participants on applying NLP in sales to deliver need based solutions for customers
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